ADMINISTRATION-Customer Service and Sales Assistant
Job Type: Full-time
Local Solon Wholesale Company seeking an experienced individual with an Administrative, Sales Support and Customer Service background.
This position requires knowledge of Microsoft programs including Outlook and Excel and must have excellent data entry skill. Must be able to communicate effectively with all levels of personnel and possess excellent verbal and written communication skills. Individual must be detailed and able to handle a multi faceted environment within a fast pace office with a professional and confidant attitude.
Responsibilities
- Supports Sales team with order entry and quotations. Update and track orders from the entry status through the shipping process.
- Communicate with customers in Sales Persons absence.
- Follow up on all aspects of order fulfillment and other issues relating to customers with the appropriate sales representative.
- Work with Purchasing and Showroom personnel to insure all order information is correct.
- Produce on-line product catalogs and communicate product specifications to customers.
- Provide Customer Service via telephone and email. Handle all customer communications in an effective, efficient and positive manner through problem solving and analytical skills.
- Make decisions regarding order processing based on general procedures and guidelines.
- Work with the Accounting department on invoicing, customer complaints or shipping issues.
- Interacting with our Warehouse staff to insure orders are expedited and that ship dates are met. Working within customer shipping guidelines and insure shipping instructions and order processing details are communicated. Must understand general shipping related terms and general warehousing flow.
- Provide administrative support to staff by performing general administrative duties such as filing and answering the phone.
Company Benefits
- Company offers health insurance benefits including Medical, Dental and Vision.
- Paid Holidays. Averaging between 10 and 18 per year.
- Paid Vacation time.
- Paid Sick Days.
- Wellness Incentives.
- 401K opportunities including a company contribution.
- Business casual and Friday dress down is the normal attire.
- Friendly family oriented environment, with a casual relaxed atmosphere.
- The average years of service for our personnel is 15 years.
Use our online form to submit your resume.
Submit Your Inquiry
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